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Frequently Asked Questions
Our dedicated team of experts is committed to understanding your unique needs and objectives, working closely with you to develop and execute.
What types of roles do you specialise in?
We specialise in offshore admin, finance and operations roles, including graduate admin and analyst support, tax accounting and bookkeeping, senior virtual assistants, finance managers and data analysts. All talent is sourced from our pools in Sri Lanka and the Philippines.
What are your fees for recruitment services?
Recruitment is a one-off fee of $5,999+GST, with no ongoing commitment required. From there you choose how the relationship continues. Support of Record (SOR) is free if you'd rather manage things yourself, or Employer of Record (EOR) is $350 per month if you'd like us to run payroll and compliance. Our Managed for You plan waives the recruitment fee entirely in exchange for a 12-month commitment at $1,000 per month, fully inclusive.
Do you provide any guarantees?
Yes. Ready for You placements come with a 3-month free replacement guarantee. Managed for You clients get an extended 5-month guarantee, covering up to two free replacements within the first 12 months.
What is your candidate screening process?
Every candidate goes through sourcing, skills assessment and interview screening before they're shortlisted. We check for role-specific competency, English communication skills and cultural fit with Australian business practices before anyone reaches you.
How long does it take to fill a position?
Around 3 to 4 weeks from sign-up to placement. We keep a talent pool, but we run a fresh job ad for every role so you're seeing the best match for your specific requirements, not just whoever happens to be available.
Can you provide temporary or contract workers?
Every candidate goes through sourcing, skills assessment and interview screening before they're shortlisted. We check for role-specific competency, English communication skills and cultural fit with Australian business practices before anyone reaches you.
What about IT security and equipment?
IT is a separate choice to your staffing plan, so you can pick any option here regardless of whether you're on SOR, EOR or MOR. Self-managed — you or your new staff member sort out their own equipment, or use hardware they already have. Setup and security are on you. Hardware coordination — we purchase, configure and hand over equipment from our standard kit list, ready to go from day one. You own the hardware outright. Fully managed — we handle equipment, setup and security end to end, including leased laptop options, so there's nothing to buy outright and replacements or upgrades aren't your problem.