Front office · Full-time · Sri Lanka & Philippines
Hire a full-time virtual receptionist for your Australian business
We recruit dedicated virtual receptionists in the Philippines and Sri Lanka who answer your phones, book appointments and keep your front desk running remotely. Unlike a shared answering service, your receptionist works only for you and learns your clients by name.
Quick answer
How much does an offshore virtual receptionist cost?
A full-time offshore virtual receptionist costs a monthly salary plus our fee. Salaries typically run A$700–1,000 a month in Sri Lanka and A$1,300–1,800 in the Philippines. Our fee is either $5,999 + GST once (then $0 or $350 a month) or $1,000 a month with no upfront fee. Because the role is full-time and dedicated, the cost does not rise with call volume.
What the role covers
Every call answered, every booking confirmed
A virtual receptionist takes the interruptions off your team. They answer and route calls, manage the diary and make sure every enquiry is logged and followed up.
Answer and route calls
Greet callers in your business name, take messages and transfer to the right person.
Appointments and bookings
Book, confirm and reschedule appointments in your booking system, with reminders the day before.
New enquiries
Capture lead details, qualify the enquiry with your questions and log it in your CRM.
Shared inbox
Triage the general inbox, reply to routine requests and forward the rest.
Client follow-up
Chase missing documents, confirm attendance and send post-visit messages.
Front desk admin
Keep contact lists, rosters and call logs up to date.
How we screen
What we test before you see a shortlist
Every candidate has phone and video interviews with our recruiters and a skills assessment set for your role. For a virtual receptionist that covers:
- Phone manner and spoken English on recorded mock calls
- Booking accuracy in a calendar or practice system under time pressure
- Message-taking: names, numbers and details captured correctly
- Home setup, headset quality, internet speed and backup power
Tools
Screened on your tools
Name your tools in the briefing and we assess candidates on them, not just on the names in a CV.
- RingCentral
- Aircall
- 3CX
- Microsoft Teams Phone
- Calendly
- Cliniko
- HubSpot
- Google Workspace
Salaries and costs
What a full-time offshore virtual receptionist costs
Two parts: the team member's monthly salary, which you agree before you commit, and our fee. The ranges below run from solid mid-level to senior, for people with strong English. We recruit at the experienced end of the market, so expect most hires in the upper half.
Sri Lanka
A$700–1,000 a month
UTC+5:30 · 4.5 hrs behind AEST
Suits inbox, booking and follow-up work, with an early local shift covering late morning to evening AEST.
Philippines
A$1,300–1,800 a month
UTC+8 · 2 hrs behind AEST
The usual choice for phone-first reception: a standard Manila day covers 9:00am–6:00pm AEST.
READY FOR YOU
$5,999 + GST once
Then $0/mo (SOR) or $350/mo (EOR), plus salary. 3-month replacement guarantee.
MANAGED FOR YOU
$1,000 / month
Plus salary. No recruitment fee, 12-month commitment, 5-month guarantee.
Salary ranges are a guide in Australian dollars, before IT options. The exact figure depends on experience and the skills in your brief. Compare every option →
Australian practices and businesses building offshore teams with us
Where this role fits
Industries that hire virtual receptionists
Related roles
Virtual Receptionist FAQ
Common questions
How is a dedicated virtual receptionist different from an answering service?
An answering service shares operators across many businesses and usually charges per call. A dedicated receptionist works only for you, full-time, learns your clients and systems, and can also handle bookings, follow-up and admin between calls.
Can they answer calls in our business name?
Yes. Calls are forwarded to your receptionist through your phone system or a softphone app, and they answer as your business.
Which country is better for a receptionist?
The Philippines suits phone-first reception because the working day lines up with AEST. Sri Lanka suits booking, inbox and follow-up work on an early-shift overlap.
How much does it cost in total?
Add the monthly salary to our fee. Ready for You is $5,999 + GST once, then $0 a month on Setup of Record or $350 a month on Employer of Record. Managed for You is $1,000 a month on a 12-month commitment with no recruitment fee. IT options are extra and quoted with your role.
Can they work in our practice or booking software?
Yes. Tell us your systems in the briefing and we assess candidates on them, or on the closest equivalent.
Plan your virtual receptionist hire
Tell us the work you want handed over. Free, 30 minutes, and you leave with a salary and cost estimate.