Industries · NDIS and disability providers
Offshore teams for Australian NDIS and disability providers
We build offshore teams for Australian NDIS and disability support providers: full-time rostering admin, claims and accounts staff in Sri Lanka and the Philippines. Your Australian team keeps participant support, care decisions and compliance sign-off. Roles are filled in 3–4 weeks from $5,999 + GST.
What an offshore team takes on
The claims and rostering admin, so your team can focus on support
An offshore team prepares claims, reconciles payments and keeps rosters and records up to date, so your coordinators can spend more time with participants and workers.
Claims prep
Preparing claims from rosters and timesheets for your review.
Payment reconciliations
Matching payments to claims and following up rejections.
Rostering admin
Updating rosters, shift changes and worker availability.
Invoicing
Invoicing plan managers and self-managed participants.
Payroll
Pay runs, award interpretation checks and leave records.
Reporting
Monthly service, utilisation and finance reports.
Roles ndis and disability providers hire
6 roles that fit ndis and disability providers
Pictured: members of the Elephant Teams team.
Software
Screened on your tools
Name your tools in the briefing and we assess candidates on them.
- ShiftCare
- Lumary
- Brevity
- Xero
- Employment Hero
- Microsoft 365
Data & security
Keep data on kit you control
Choose hardware coordination (you own the equipment) or fully managed IT (leased laptop with setup and security handled), and give staff access only to the systems and files they need.
Our IT security approach →
Which option suits you
Recruit-only or managed: pick the support you need
Providers with a senior who can train and review usually pick Ready for You at $5,999 + GST, with SOR ($0/mo) or EOR ($350/mo). Providers making their first offshore hire usually pick Managed for You at $1,000/month on a 12-month commitment, which adds onboarding playbooks and HR guidance.
READY FOR YOU
$5,999 + GST
Then $0/mo (SOR) or $350/mo (EOR). 3-month guarantee.
MANAGED FOR YOU
$1,000 / month
No recruitment fee, 12 months. 5-month guarantee.
Australian practices and businesses building offshore teams with us
NDIS and disability providers FAQ
Common questions
Can offshore staff support participants directly?
No. They handle claims, rostering and accounts admin. Participant support, care decisions and incident management stay with your Australian team.
Which role should a provider hire first?
Usually an accounts receivable officer for claims and invoicing, then a payroll specialist for support worker pay.
How do we protect participant information?
Choose hardware coordination or fully managed IT, give staff access only to what they need, and meet your privacy and registration obligations.
Can they help with award interpretation for payroll?
They process pay runs using your award settings and flag anything unusual. Your Australian team keeps final approval.
Sri Lanka or the Philippines for an NDIS provider?
Both work and our fees are the same. The Philippines suits phone and customer-facing work; Sri Lanka suits accounts, reporting and detailed admin. We recommend one in your consultation.