Industries · E-commerce businesses
Offshore teams for Australian e-commerce businesses
We build offshore teams for Australian online retailers: full-time customer service, store admin and accounts staff in Sri Lanka and the Philippines who keep orders, listings and the books moving as you grow. Roles are filled in 3–4 weeks from $5,999 + GST.
What an offshore team takes on
The orders and admin, so you can focus on growth
An offshore team answers customers, updates listings and reconciles sales, so you can spend your time on product, marketing and suppliers.
Customer service
Answering emails and chats, and handling returns from your help desk.
Order admin
Processing orders, tracking shipments and fixing order issues.
Product listings
Uploading products, photos and descriptions to your store and marketplaces.
Inventory updates
Updating stock levels and preparing reorder reports.
Sales reconciliations
Matching payouts from Shopify, PayPal and marketplaces to your books.
Bookkeeping
Coding, bank recs and BAS prep for your accountant.
Roles e-commerce businesses hire
6 roles that fit e-commerce businesses
Pictured: members of the Elephant Teams team.
Software
Screened on your tools
Name your tools in the briefing and we assess candidates on them.
- Shopify
- WooCommerce
- Amazon Seller Central
- Gorgias
- Klaviyo
- Xero
- A2X
Data & security
Keep data on kit you control
Choose hardware coordination (you own the equipment) or fully managed IT (leased laptop with setup and security handled), and give staff access only to the systems and files they need.
Our IT security approach →
Which option suits you
Recruit-only or managed: pick the support you need
Brands with a senior who can train and review usually pick Ready for You at $5,999 + GST, and either employ the person yourself ($0/mo) or have us employ them ($350/mo). Brands making their first offshore hire usually pick Managed for You at $1,000/month on a 12-month commitment, which adds onboarding playbooks and HR guidance.
READY FOR YOU
$5,999 + GST
Then $0/mo if you employ, or $350/mo if we do. 3-month guarantee.
MANAGED FOR YOU
$1,000 / month
No recruitment fee, 12 months. 5-month guarantee.
Australian practices and businesses building offshore teams with us
E-commerce businesses FAQ
Common questions
Can offshore staff handle customer service?
Yes. They answer emails and chats during agreed hours using your policies and templates.
Which role should a store hire first?
Usually a virtual assistant for customer service and listings, then a bookkeeper for sales reconciliations.
Can they work Australian hours?
Yes. Philippine staff are 2 hours behind AEST on a standard day; Sri Lankan staff usually start early to overlap your morning.
How do we protect customer data?
Choose hardware coordination or fully managed IT, and give staff only the store and help desk permissions they need.
Sri Lanka or the Philippines for an online store?
Both work and our fees are the same. The Philippines suits phone and customer-facing work; Sri Lanka suits accounts, reporting and detailed admin. We recommend one in your consultation.