Industries · IT and managed service providers
Offshore teams for Australian IT and managed service providers
We build offshore teams for Australian IT businesses and managed service providers: full-time service desk admin, billing and accounts staff in Sri Lanka and the Philippines who keep tickets, contracts and invoices in order. Roles are filled in 3–4 weeks from $5,999 + GST.
What an offshore team takes on
The service admin and billing, so your engineers can fix things
An offshore team triages tickets, reconciles licences and runs billing, so your engineers spend their time on client systems.
Ticket triage
Logging, categorising and assigning tickets in your PSA.
Licence reconciliations
Matching vendor licence bills to client agreements.
Recurring billing
Running monthly billing and checking it against contracts.
Procurement admin
Raising quotes and purchase orders for hardware and software.
Debtor follow-up
Chasing overdue invoices on a set schedule.
Accounts
Bookkeeping, supplier bills and BAS prep for your accountant.
Roles it and managed service providers hire
6 roles that fit it and managed service providers
Pictured: members of the Elephant Teams team.
Software
Screened on your tools
Name your tools in the briefing and we assess candidates on them.
- ConnectWise
- HaloPSA
- Autotask
- Pax8
- Microsoft 365
- Xero
Data & security
Keep data on kit you control
Choose hardware coordination (you own the equipment) or fully managed IT (leased laptop with setup and security handled), and give staff access only to the systems and files they need.
Our IT security approach →
Which option suits you
Recruit-only or managed: pick the support you need
Providers with a senior who can train and review usually pick Ready for You at $5,999 + GST, with SOR ($0/mo) or EOR ($350/mo). Providers making their first offshore hire usually pick Managed for You at $1,000/month on a 12-month commitment, which adds onboarding playbooks and HR guidance.
READY FOR YOU
$5,999 + GST
Then $0/mo (SOR) or $350/mo (EOR). 3-month guarantee.
MANAGED FOR YOU
$1,000 / month
No recruitment fee, 12 months. 5-month guarantee.
Australian practices and businesses building offshore teams with us
IT and managed service providers FAQ
Common questions
Can offshore staff do technical support?
This page covers admin and billing roles. Technical work stays with your engineers unless you brief a separate technical role.
Which role should an MSP hire first?
Usually an accounts receivable officer for recurring billing, then an accounts assistant for procurement and ticket admin.
How do we secure access?
Use your existing identity and device controls, or choose fully managed IT. See our IT security page for options.
Can they reconcile licences across vendors?
Yes. They match vendor bills to client agreements and flag differences for your review.
Sri Lanka or the Philippines for an IT provider?
Both work and our fees are the same. The Philippines suits phone and customer-facing work; Sri Lanka suits accounts, reporting and detailed admin. We recommend one in your consultation.