Admin · Full-time · Sri Lanka & Philippines
Hire an offshore ecommerce virtual assistant
We recruit full-time ecommerce virtual assistants in Sri Lanka and the Philippines who keep your online store running: product listings, orders, stock, suppliers, marketplaces and customer messages. They work only for your store, inside your Shopify, WooCommerce or marketplace accounts.
Quick answer
How much does an offshore ecommerce virtual assistant cost?
A full-time offshore ecommerce virtual assistant costs a monthly salary plus our fee. Salaries typically run A$750–1,250 a month in Sri Lanka and A$1,300–2,100 in the Philippines. Our fee is $5,999 + GST once, or $1,000 a month with no upfront fee. Hiring takes 3–4 weeks. Assistants who also run marketplaces and inventory earn the most.
What the role covers
The store admin done every day, so you can grow it
Most store owners spend their evenings uploading products, chasing suppliers and answering order emails. A dedicated assistant takes that work on in your own accounts, follows your processes and flags anything that needs your decision, such as pricing, refunds above your limit or a new supplier.
Product listings
Upload and update products, variants, photos, descriptions and SEO fields in Shopify, WooCommerce or BigCommerce.
Order processing
Check new orders for fraud flags, push them to your 3PL or warehouse, book couriers and update tracking.
Inventory and suppliers
Update stock levels, raise purchase orders, chase supplier ETAs and flag low stock before it runs out.
Marketplaces
List and manage products on Amazon Australia, eBay, Kogan, Catch or Bunnings MarketLink, and keep stock in sync.
Customer messages
Answer pre-sale questions, order enquiries, returns and exchanges from your help desk within the limits you set.
Store upkeep and reporting
Load promotions and discount codes, fix broken collections and send a weekly sales, stock and returns report.
How we screen
What we test before you see a shortlist
Every candidate has phone and video interviews with our recruiters and a skills assessment set for your role. For a ecommerce virtual assistant that covers:
- A product upload task in a sample Shopify store, judged on accuracy, formatting and attention to variants
- An order exceptions exercise: an address problem, a stock-out and a possible fraud order, and what they would do with each
- Hands-on experience with at least one marketplace and one inventory or shipping tool you use
- Written English for product copy and customer replies
Tools
Screened on your tools
Name your tools in the briefing and we assess candidates on them, not just on the names in a CV.
- Shopify
- WooCommerce
- BigCommerce
- Amazon Seller Central
- eBay
- Gorgias
- Shippit
- Starshipit
- Cin7
- Canva
Salaries and costs
What a full-time offshore ecommerce virtual assistant costs
Two parts: the team member's monthly salary, which you agree before you commit, and our fee. The ranges below run from solid mid-level to senior, for people with strong English. We recruit at the experienced end of the market, so expect most hires in the upper half.
Sri Lanka
A$750–1,250 a month
UTC+5:30 · 4.5 hrs behind AEST
Suits listings, inventory, supplier follow-up and reporting with a few hours of daily overlap.
Philippines
A$1,300–2,100 a month
UTC+8 · 2 hrs behind AEST
Suits assistants who answer customers live and run marketplaces through the AEST day.
READY FOR YOU
$5,999 + GST once
Then $0/mo if you employ, or $350/mo if we do, plus salary. 3-month replacement guarantee.
MANAGED FOR YOU
$1,000 / month
Plus salary. No recruitment fee, 12-month commitment, 5-month guarantee.
Salary ranges are a guide in Australian dollars, before IT options. The exact figure depends on experience and the skills in your brief. Compare every option →
Australian practices and businesses building offshore teams with us
Where this role fits
Industries that hire ecommerce virtual assistants
Related roles
Ecommerce Virtual Assistant FAQ
Common questions
How is an ecommerce virtual assistant different from a customer service representative?
A customer service representative works the support queue all day. An ecommerce virtual assistant runs the back end of the store: listings, orders, stock, suppliers and marketplaces, with customer messages as one part of the job. If support volume is your main problem, hire a customer service representative.
Will they need access to our payment and banking details?
No. Give them a staff account in Shopify or WooCommerce with only the permissions the role needs, and keep payouts, billing and bank feeds with the owner. Most platforms let you hide financial reports from staff accounts.
Can they work with our 3PL or warehouse?
Yes. They can push orders, check dispatch, chase missing parcels and reconcile stock counts with your 3PL's portal, while the physical picking and packing stays in Australia.
Can they run our ads and social media too?
Some can help with simple tasks, such as loading products into a catalogue or scheduling posts. If ads or content drive your sales, hire a digital marketing specialist or social media manager as well.
What about peak periods like Black Friday and Christmas?
Plan them together. Your assistant can prepare listings, discount codes and saved replies weeks ahead, and you can agree extra hours or a second hire before peak.
How much does it cost in total?
Add the monthly salary to our fee. Ready for You is $5,999 + GST once, then $0 a month if you employ them or $350 a month if we employ them as Employer of Record. Managed for You is $1,000 a month on a 12-month commitment with no recruitment fee. IT options are extra and quoted with your role.
Plan your ecommerce assistant hire
Tell us the work you want handed over. Free, 30 minutes, and you leave with a salary and cost estimate.