IT · Full-time · Sri Lanka & Philippines
Hire an offshore IT support specialist for your helpdesk
We recruit full-time IT support and helpdesk specialists in Sri Lanka and the Philippines for Australian businesses and managed service providers. They resolve tickets, manage users and devices, and keep your systems documented, working only for your team.
Quick answer
How much does an offshore IT support specialist cost?
A full-time offshore IT support specialist costs a monthly salary plus our fee. Salaries typically run A$900–1,800 a month in Sri Lanka and A$1,500–2,600 in the Philippines. Our fee is either $5,999 + GST once (then $0 or $350 a month) or $1,000 a month with no upfront fee. Senior engineers with cloud and networking skills sit at the top of each range.
What the role covers
First and second-line support, handled
An offshore specialist takes the ticket queue so your senior engineers can focus on projects. Access is limited to the systems and admin rights you approve.
Helpdesk tickets
Triage, resolve and escalate tickets within your SLAs, with clear notes on every ticket.
User accounts
Onboard and offboard users, reset passwords and manage licences in Microsoft 365 or Google Workspace.
Devices and endpoints
Enrol and manage laptops and phones, push updates and check patch compliance.
Monitoring and alerts
Watch RMM and backup alerts, fix routine issues and raise the rest.
Documentation
Keep runbooks, network diagrams and asset registers current in your documentation tool.
Projects support
Help with migrations, rollouts and audits under your engineers' direction.
How we screen
What we test before you see a shortlist
Every candidate has phone and video interviews with our recruiters and a skills assessment set for your role. For a IT support specialist that covers:
- A practical troubleshooting test on Microsoft 365, Windows and networking basics
- Ticket writing: clear notes a colleague can pick up
- Spoken English for user calls, and calm handling of frustrated users
- Experience with your RMM, PSA and documentation tools, or close equivalents
Tools
Screened on your tools
Name your tools in the briefing and we assess candidates on them, not just on the names in a CV.
- Microsoft 365
- Entra ID
- Intune
- Google Workspace
- ConnectWise
- NinjaOne
- Datto
- IT Glue
- Hudu
Salaries and costs
What a full-time offshore IT support specialist costs
Two parts: the team member's monthly salary, which you agree before you commit, and our fee. The ranges below run from solid mid-level to senior, for people with strong English. We recruit at the experienced end of the market, so expect most hires in the upper half.
Sri Lanka
A$900–1,800 a month
UTC+5:30 · 4.5 hrs behind AEST
Strong technical talent from computing and engineering degrees. Suits ticket queues, monitoring and documentation, with an early shift covering most of the Australian day.
Philippines
A$1,500–2,600 a month
UTC+8 · 2 hrs behind AEST
Suits phone-based user support with near-full AEST overlap. Many candidates have worked on MSP helpdesks for Australian and US clients.
READY FOR YOU
$5,999 + GST once
Then $0/mo (SOR) or $350/mo (EOR), plus salary. 3-month replacement guarantee.
MANAGED FOR YOU
$1,000 / month
Plus salary. No recruitment fee, 12-month commitment, 5-month guarantee.
Salary ranges are a guide in Australian dollars, before IT options. The exact figure depends on experience and the skills in your brief. Compare every option →
Australian practices and businesses building offshore teams with us
Where this role fits
Industries that hire IT support specialists
Related roles
IT Support Specialist FAQ
Common questions
Is it safe to give an offshore technician admin access?
Give the least access the role needs, use named admin accounts with MFA, and log privileged actions. Many businesses start offshore staff on first-line tickets and widen access as trust builds. Choose our managed IT option if you want the device itself managed and secured.
Can they work for our MSP clients?
Yes. MSPs use offshore specialists to work their PSA queue across client tenants. Agree with your clients how offshore staff access their systems.
Will they cover after-hours alerts?
Hours are agreed in the offer. Sri Lanka's time difference makes it practical to cover Australian evenings with a later local shift.
How much does it cost in total?
Add the monthly salary to our fee. Ready for You is $5,999 + GST once, then $0 a month on Setup of Record or $350 a month on Employer of Record. Managed for You is $1,000 a month on a 12-month commitment with no recruitment fee. IT options are extra and quoted with your role.
What level of engineer can we hire?
Anything from first-line helpdesk to senior engineers with Azure, networking or security experience. Salary ranges rise with seniority, so tell us the level in the briefing.
Plan your IT support hire
Tell us the work you want handed over. Free, 30 minutes, and you leave with a salary and cost estimate.