Healthcare · Full-time · Sri Lanka & Philippines
Hire an offshore medical virtual assistant
We recruit full-time medical virtual assistants in Sri Lanka and the Philippines who manage bookings, recalls, referrals, inbox and billing admin for Australian clinics. Your clinicians and front desk keep anything clinical and every patient decision.
Quick answer
How much does an offshore medical virtual assistant cost?
A full-time offshore medical virtual assistant costs a monthly salary plus our fee. Salaries typically run A$800–1,200 a month in Sri Lanka and A$1,300–2,100 in the Philippines. Our fee is either $5,999 + GST once (then $0 or $350 a month) or $1,000 a month with no upfront fee. Australian practice experience sits at the top of each range.
What the role covers
Practice admin off the front desk
A dedicated assistant takes the admin that piles up behind every clinic day, working in your practice software with access limited to what the role needs. Clinical judgement and anything a patient needs face to face stays with your team.
Bookings and reminders
Manage the online booking inbox, reschedules and cancellations, and fill gaps from the waitlist.
Recalls and follow-ups
Run recall and reminder lists, contact patients by SMS, email or phone and record the outcome.
Referrals and correspondence
File incoming letters and results into the right patient record for a clinician to review, and send outgoing referrals.
Billing and claims admin
Prepare invoices, check Medicare, DVA and health fund claims for errors and follow up rejections.
Patient enquiries
Answer non-clinical questions about fees, forms and appointments, and pass anything clinical to your team.
Practice operations
Keep templates, forms, supplier orders and staff rosters up to date.
How we screen
What we test before you see a shortlist
Every candidate has phone and video interviews with our recruiters and a skills assessment set for your role. For a medical virtual assistant that covers:
- A booking and recall task in a sample practice diary, judged on accuracy and tone
- Privacy awareness: handling health information under the Australian Privacy Principles
- Knowledge of Medicare, DVA and private health fund billing basics
- Written English for patient messages, and a recorded phone call
Tools
Screened on your tools
Name your tools in the briefing and we assess candidates on them, not just on the names in a CV.
- Best Practice
- MedicalDirector
- Cliniko
- Halaxy
- HotDoc
- HealthEngine
- Tyro
- Microsoft 365
Salaries and costs
What a full-time offshore medical virtual assistant costs
Two parts: the team member's monthly salary, which you agree before you commit, and our fee. The ranges below run from solid mid-level to senior, for people with strong English. We recruit at the experienced end of the market, so expect most hires in the upper half.
Sri Lanka
A$800–1,200 a month
UTC+5:30 · 4.5 hrs behind AEST
Suits back-office work such as referrals, recalls, billing checks and inbox management on an early-shift overlap.
Philippines
A$1,300–2,100 a month
UTC+8 · 2 hrs behind AEST
Suits assistants who take patient calls live through the AEST day and already know Australian practice software.
READY FOR YOU
$5,999 + GST once
Then $0/mo if you employ, or $350/mo if we do, plus salary. 3-month replacement guarantee.
MANAGED FOR YOU
$1,000 / month
Plus salary. No recruitment fee, 12-month commitment, 5-month guarantee.
Salary ranges are a guide in Australian dollars, before IT options. The exact figure depends on experience and the skills in your brief. Compare every option →
Australian practices and businesses building offshore teams with us
Where this role fits
Industries that hire medical virtual assistants
Related roles
Medical Virtual Assistant FAQ
Common questions
Can a medical virtual assistant give clinical advice?
No. They handle admin only. Triage, clinical questions, results and anything a patient needs to discuss with a clinician go straight to your team.
Is it safe to give an offshore assistant access to patient records?
It can be, with the right setup. Limit access to what the role needs, use your practice software's user permissions, keep work on a managed device and cover health information in your privacy policy. We screen every candidate on privacy and confidentiality.
Can they answer our phones?
Yes. Many clinics route overflow or after-booking calls to the assistant through their phone system, with clear rules for what to escalate.
Do they need Australian experience?
It helps, and those candidates sit at the top of the salary range. Assistants without it learn your software quickly if you give them a written process and a few weeks of close support.
How much does it cost in total?
Add the monthly salary to our fee. Ready for You is $5,999 + GST once, then $0 a month if you employ them or $350 a month if we employ them as Employer of Record. Managed for You is $1,000 a month on a 12-month commitment with no recruitment fee. IT options are extra and quoted with your role.
Plan your medical admin hire
Tell us the work you want handed over. Free, 30 minutes, and you leave with a salary and cost estimate.